Same short codes for all telcos-NCA

All mobile phone users regardless of the network will use a common short code to check their credits, top up and assess call centres from today.
This follows the industry`s regulator National Communications Authority’s (NCA) move to harmonize all short codes for general customer services across all networks.

The National Communication Authority however says the existing short codes for the various telecommunication networks will run concurrently with the new one until April 2015.

  1. To recharge, subscribers will use 134.
  2. To check balance, subscribers will need to dial 124 and
  3. 100 for the call centre.

The others are 600 for number portability, 400 for verification of SIM, 108 for Voice Mail Deposit and 109 for Voice Mail Retrieval.
ncaNote: Harmonised Short Codes would be implemented from 8th September, 2014 and used concurrently with existing short codes until April, 2015.


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